Privacy Policy

At SHAY we are accessible through www.shay.pk, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, place an order, create an account, subscribe to our newsletter, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or shop on our website, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Contact number

  • Billing and shipping address

  • City and postal code

  • Order details and purchase history

  • Information you provide when contacting our customer support team

Payment Information

When you make a purchase, payment-related information is processed through the payment methods and service providers available at checkout. We do not intend to store complete payment card details on our own servers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and products viewed

  • Time spent on our website

  • Website navigation and interaction data

  • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We collect and use your information for the following purposes:

  • To process, confirm, and deliver your orders.

  • To communicate order confirmations, payment updates, and shipping notifications.

  • To provide customer service and respond to your queries.

  • To manage returns, exchanges, and refunds.

  • To improve our website, products, and shopping experience.

  • To send promotional offers, collection updates, and marketing communications where permitted.

  • To prevent fraudulent transactions and unauthorized activities.

  • To maintain accurate business and transaction records.

  • To comply with applicable legal and regulatory requirements.

3. SHARING YOUR INFORMATION

SHAY respects your privacy. We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers who help us operate our business, including:

  • Payment Service Providers: To securely process payments and transactions.

  • Courier and Delivery Companies: To deliver your orders to the provided address.

  • Website and Technology Providers: To maintain and operate our online store.

  • Marketing and Analytics Services: To understand customer preferences and improve our advertising and services.

  • Legal and Regulatory Authorities: Where disclosure is required by applicable law or necessary to protect our legal rights.

These third parties are expected to handle your information responsibly and use it only for the services they provide.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart and preferences.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Provide relevant advertisements and promotional content.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features and functionality.

5. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Although we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to keep their account credentials and personal information confidential.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Processing and fulfilling customer orders.

  • Maintaining transaction and accounting records.

  • Managing customer service requests.

  • Resolving disputes and handling returns or refunds.

  • Meeting applicable legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.

7. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

Please note that these websites operate independently and have their own privacy policies and practices.

SHAY is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

8. YOUR PRIVACY RIGHTS

You may contact us to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, where legally permissible.

  • Withdraw consent for certain types of data processing.

  • Opt out of promotional emails and marketing communications.

  • Raise concerns about how your personal information is being used.

Please note that certain information may need to be retained to fulfill legal, accounting, security, or contractual obligations.

To exercise these rights, please contact us using the details provided below.

9. MARKETING AND PROMOTIONAL COMMUNICATIONS

From time to time, SHAY may send you updates regarding:

  • New collections and product launches.

  • Exclusive offers and promotions.

  • Seasonal sales and special announcements.

  • Brand news and other relevant updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

Please note that you may still receive essential transactional communications relating to your orders.

10. CHILDREN'S PRIVACY

Our website is intended for use by individuals who can legally make purchases under applicable laws.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement and consent where required by law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

SHAY reserves the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our business practices, website functionality, or applicable laws and regulations.

Any updates will be published on this page along with the revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Brand: SHAY

Website: https://shay.pk/

Email: returns@shay.pk

WhatsApp: +92 329 2111999

Location: Lahore, Pakistan

We value your trust and are committed to protecting your privacy while providing you with a secure and enjoyable shopping experience.

Thank you for shopping with SHAY.

Your trust is as important to us as the products we create.